Amazon Alexa


Our San Francisco bank had teamed up with Amazon Alexa to create a virtual voice banking assistant. In this pilot, we wanted customers the ability to do the following through Alexa.

• Check balance  • Bill Pay  • Transfer Funds   • Listen to Recent Transactions   • Find an ATM

As interaction designer, I worked closely with our Content Strategist to create a unique interactive conversational experience. I also created flows and prototypes that demonstrated the setup and authentication process.

Voice User Interface (VUI)

Setup Flow

Error States and Unhappy Paths

Competitive Analysis – One of our biggest Alexa competitors is Capital One.  I decided to test out the dialogue experience with my own Capital One account.  Feel free to listen!


  • Date : April 11, 2019
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